Refunds & Cancellations
Last updated: August 4, 2026
Everything Logix4U sells is a digital service delivered electronically — hosted data pipelines, billed monthly. Nothing is physically shipped, so there is nothing to return; refunds are handled entirely through the process below. You can cancel at any time, and canceling is always free.
1. Refund window
You may request a full refund within 14 days of your original purchase if the service does not work as described or does not meet your needs. We aim to resolve requests without argument; if something is not right, tell us.
2. When a refund may not be available
We may decline a refund where:
- The request falls outside the 14-day window.
- The account has been used in a way that breaches the Terms of Service, for example redistribution or license sharing.
- The purchase was a renewal you were notified of in advance and did not cancel, beyond the window described in section 4.
3. Canceling a subscription
You can cancel at any time, and canceling costs nothing. Cancellation stops future renewals; your pipelines keep running to the end of the billing period you have already paid for. We do not pro-rate partial periods except where required by law.
To cancel, email support@logix4u.com and we will cancel it for you and confirm in writing. There is no self-serve billing portal yet; when there is, this page will say so and the link will be in your receipt email.
4. Renewal charges
Subscriptions renew automatically each month at the then-current price, and we email a receipt for every charge. If a renewal charge catches you by surprise, contact us within 7 days of the charge and we will refund it and cancel the subscription.
5. How to request a refund
Email support@logix4u.com with:
- The email address used for the purchase
- The plan or pipeline concerned
- The approximate purchase date, or the receipt number
- A short note on what went wrong, so we can fix it
We acknowledge requests within 2 business days.
6. How refunds are issued
Approved refunds are returned to the original payment method through Stripe. Once issued, funds typically appear within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different payment method.
7. Problems and disputes
If something has gone wrong, please contact us before opening a dispute with your bank or card issuer. A direct request is almost always faster, and we would rather fix the problem than lose you over it.
8. Contact
support@logix4u.com
Logix4U, 31 Grand Ave, Northport, NY, United States